Frequently Asked Questions
Q: What are the network and browser requirements?
Internet Explorer 11+, Safari, Chrome, Firefox on Windows, Mac, and mobile devices and tablets are supported.
Q: I don’t know my log in details. How do I get them?
Your username typically is your work email address. Click on "Forgot password" and you will receive an email message enabling you to reset your password. If this doesn't work, or you don't remember your username, contact Client Services.
Q: Where do I send address changes/updates?
All products have print editions (except Rose Sheet). Contact Client Services for address updates.
Q: How do I gain access to my company’s subscription?
If your company has an open license, but you do not currently have a log-in, you can click on “Register” on our website, located in the upper right hand corner. Enter your email address and fill in all required fields. You will be recognized by your work email address and associated with your company’s license. If you register, but still cannot access articles associated with your company’s subscription, please contact Client Services.
If your company does not have an open license, please contact your account administrator about being added to your company’s subscription.
Q: Are there help files I can access to get a better sense of how to use the publications?
You can download any of these guides to help you get the most out of your subscriptions.
Q: I don’t currently receive the daily email alert. What do I do?
Go to My Account / Email Preferences and select the email alerts for the desired publication, or contact customer support.
Q: I would like to stop receiving email alerts. How do I unsubscribe?
You can change your email preferences through the “My Account” link once logged in. Click on the “Email Preferences” tab and you can uncheck the alerts you no longer wish to receive. Please contact Client Services for any additional assistance.
Q: How do I subscribe to RSS feeds?
To subscribe to RSS feeds, you can enter a keyword (or words) into the Search tool and click on the search filters on the left-hand panel. Once you have entered the search criteria of your choosing, you can click on the RSS icon. This will set you up with an RSS feed for your search.
To create a saved search, you can enter a keyword (or words) into the Search tool and click on the search filters on the left-hand panel, you can set yourself to receive alerts by clicking on “Save Search/Set Alert”. You can access your saved searches by navigating to “My Account” and clicking on the “Saved Searches & Alerts” tab.
Q: Will there be a smart phone app?
No. The product site is completely responsive and will provide full functionality on a smartphone and tablet.
Q: Are PDF issues available?
All publications are completely digital and available online. There are PDF issues available, but note these are curated and contain only a subset of the content that gets published on a continuous publishing basis to our product websites. You can access these PDFs by expanding the Menu bar and clicking on the “PDF Library”. You must have a paid and active subscription in order to gain access to the PDF Library.
Q: Does the online service contain anything that is not in the print issue?
Yes. The monthly and weekly print issues will contain only a subset of the content available online. In addition, online content contains links to related content, interactive features and multimedia. It is fully searchable, and follows a continuous publishing model whereby new content is published as soon as it is ready (as opposed to be held for specific publication dates based on print issue schedules).
Q: How do I create custom email alerts?
You can create custom email alerts through our Search tool. By entering a keyword (or words) into the search box, and clicking on the search filters on the left-hand panel, you can set yourself to receive alerts by clicking on “Save Search/Set Alert”. This will set you up so that you will receive email alerts any time a new story is published with the search criteria that you set.
Q: I have some questions regarding the content in some individual articles. Who do I contact?
Within each article is a link to the email address of the writer. You can contact them directly via email through this link. You can also contact our Editorial team by opening the menu bar on the left side of the page and clicking on “Meet the Team”. This link is available for each publication.
With your subscription, you also have access to our Ask the Analyst service. This puts you in direct contact with the individuals that put together our content. If you have a question about any of our news stories, analysis or data, or indeed about any market or business issues that you face, ask us. Our expert journalists and analysts will conduct research and reply to your question. We will respond within two working days, but often quicker. Click on the Ask the Analyst link for more information.
Q: Who do I speak to about my subscription?
Please contact Client Services.
UK & Europe: +44 (20) 337 73737
US Toll-Free: +1 888-670-8900; US Collect: +1 908-547-2200;
APAC: +61 2 8705 6907.
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