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Medicare Card Enrollment Is “Many Thousands,” McClellan Says; CMS Call Center Adding 1,000 Reps

This article was originally published in The Pink Sheet Daily

Executive Summary

Peak wait time for seniors calling 1-800-MEDICARE was 18 minutes on May 17, the CMS administrator says. The new reps will bring the total close to 3,000 for the final week before the cards go live.
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